Privacy Policy

This Privacy Policy explains how Loom Collection collects, uses, stores, and protects personal information when you visit our website, place an order, or use our services.

Personal information we collect

Depending on how you use our website, we may collect information such as:

• first and last name;
• email address;
• phone number;
• billing and shipping address;
• order and purchase information;
• device and browser information;
• IP address;
• website browsing activity;
• communications sent to our customer support team.

Payment information

Payments may be processed by third-party payment providers.

Loom Collection does not necessarily store complete credit or debit card details used to complete a purchase.

How we use your information

We may use your personal information to:

• process and fulfill orders;
• process payments, returns, and refunds;
• provide customer support;
• prevent fraud and unauthorized activity;
• improve our website, products, and services;
• comply with legal, tax, and regulatory obligations;
• send marketing communications when permitted and where consent has been provided when required.

Cookies and similar technologies

Our website may use cookies and similar technologies to ensure the website functions correctly, remember user preferences, analyze website traffic, and personalize content or advertising where permitted.

You may be able to manage your cookie preferences through our website or your browser settings.

Sharing personal information

We may share personal information with service providers necessary to operate our business, including:

• e-commerce platforms;
• payment providers;
• shipping and logistics providers;
• customer support services;
• hosting, security, and IT providers;
• analytics and marketing providers where permitted by law.

We only share information that is reasonably necessary for these providers to perform their services.

Data retention

We retain personal information for as long as necessary to provide our services and comply with applicable legal, tax, accounting, and administrative obligations.

International data transfers

Some service providers may operate in countries different from your own.

Where required by applicable law, appropriate safeguards may be used to protect personal information transferred internationally.

Your rights

Depending on applicable law, you may have the right to request:

• access to your personal information;
• correction of inaccurate information;
• deletion of your personal information;
• restriction of certain processing activities;
• data portability;
• objection to certain processing activities;
• withdrawal of previously provided consent.

To exercise your rights, please contact us at support@loomcollection.store.

Children's privacy

Our services are not knowingly intended for individuals who are below the minimum age required by applicable law to independently make online purchases.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal obligations, or services.

Contact

For questions regarding privacy or personal information:

Loom Collection
Email: support@loomcollection.store