Refund Policy

Thank you for shopping with Loom Collection. We want you to be satisfied with your purchase. Below you can find our return and refund conditions.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• be unused and in the same condition in which it was received;
• include any original tags and accessories;
• be returned in its original packaging whenever possible.

Before returning any item, please contact our customer support team at support@loomcollection.store. We will provide you with the necessary return instructions.

Returns sent without contacting us first may not be accepted.

Damaged, defective, or incorrect items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at support@loomcollection.store.

Please include your order number and, whenever possible, photos of the item and packaging.

We will review the issue and provide an appropriate solution, which may include a replacement or refund.

Refunds

Once we receive and inspect your return, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Return shipping costs

Unless the item is defective, damaged, or incorrect, return shipping costs may be the responsibility of the customer, subject to applicable consumer protection laws.

Order cancellations

If you wish to cancel or modify an order, please contact us as soon as possible.

We cannot guarantee that an order can be cancelled or modified once it has already been processed or shipped.

Consumer rights

This Refund Policy does not limit any mandatory consumer rights provided by applicable law.

Contact

If you have any questions regarding returns or refunds, please contact us:

Loom Collection
Email: support@loomcollection.store