Shipping Policy

Thank you for shopping with Loom Collection. Below you can find important information regarding order processing, shipping, and delivery.

Order processing

Once your order has been confirmed, it will be prepared for shipment.

Processing times may vary during promotional periods, holidays, or periods of unusually high demand.

Estimated delivery times

Estimated delivery times available for your order may be shown during checkout.

Delivery times are estimates and do not constitute a guaranteed delivery date unless expressly stated otherwise.

Shipping costs

Any applicable shipping costs will be displayed during checkout before you complete your order.

Free shipping promotions may be subject to specific conditions displayed on our website.

Order tracking

When available, you will receive tracking information after your order has been shipped.

Please allow some time for the tracking information to become active after the shipping carrier receives your parcel.

Shipping address

Customers are responsible for ensuring that the shipping address provided during checkout is accurate and complete.

If you notice an error in your shipping address, please contact us immediately at support@loomcollection.store.

We cannot guarantee that an address can be changed once an order has been processed or shipped.

Delivery delays

Delivery may occasionally be delayed due to circumstances such as:

• high shipping volumes;
• weather conditions;
• customs inspections;
• public holidays;
• carrier delays;
• events outside our reasonable control.

If your order is significantly delayed, please contact us and we will do our best to assist you.

Packages marked as delivered

If tracking information indicates that your package has been delivered but you cannot locate it, please check around the delivery location and ask anyone else at the property who may have accepted the parcel.

If you still cannot locate your package, contact us at support@loomcollection.store.

Damaged packages

If your order arrives damaged, please contact us as soon as possible.

Please include your order number and photographs showing the damaged packaging and product.

International shipping

For international orders, customs duties, import taxes, or other charges may apply depending on the destination country.

The application of such charges depends on local laws and the specific terms presented during checkout.

Contact

Loom Collection
Email: support@loomcollection.store